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  1. TERMS AND CONDITIONS OF SERVICE

    This document establishes the terms that govern the use of mentoring subscriptions and/or the technological implementation services provided byCamellito(hereinafter, "The Provider"). By contracting any of our services, you (hereinafter, "The Client") accept these terms in their entirety.

1. Purpose of the Service

    • Mentoring Subscriptions:Advisory sessions, strategic support, and access to educational material according to the contracted plan.
    • Technological Implementation:Configuration, development, and integration of software, automations, and operating systems for the Client's business.

    • 2. Intellectual Property

    • All educational material provided in the mentoring sessions is the exclusive property of The Provider.
    • The Client may not resell, copy, or distribute the methodologies or tools provided.
    • The third-party software implemented is governed by the licenses of their respective manufacturers.

    • 3. Limitation of Liability

    • Scheduling of Mentoring Sessions:Individual sessions will be scheduled by mutual agreement. Cancellations or rescheduling by the Client must be notified at least24 hours in advance; otherwise, the session will be considered as conducted.
      SCHEDULING, CANCELLATION, AND NO-SHOW POLICY:Mentoring sessions are strictly individual and personalized, so the assigned time is exclusive to the Client. Any request for rescheduling or cancellation of a session must be notified by the Client through official channels at leasttwenty-four (24) hours in advance. If the Client cancels outside of this timeframe, arrives more than[15]minutes late, or does not show up for the scheduled session (No Show), the session will be considered asconducted and fully consumed, losing the right to recover it, reschedule it, or request any type of refund or financial compensation.
    • If the Client arrives more than15 minuteslate to the scheduled session, the Provider reserves the right to cancel the session, which will be considered asconducted and fully consumed, with no right to rescheduling. In the event that the Client connects within the grace period, the session will be conducted only for the remaining time of the originally reserved time block.
    • Business Results:The mentoring provides tools and strategies, but commercial success depends exclusively on the Client's execution. The Provider does not guarantee income or specific results.
    • Technological Failures:The Provider is not responsible for system outages, data loss, or errors on third-party platforms (e.g., CRM, hosting, payment gateways) beyond its direct control. [1, 2]

    • 4. Payment and Subscription Policy

    • Mentorship subscriptions are charged on a[monthly and/or annual]and recurring basis.
    • Authorized Payment Methods:The Client may make payments throughPayphone, direct bank transfer, credit/debit cards, or PayPal..
    • Failure to pay a fee will immediately suspend access to mentorships and to the systems under development.
    • Los servicios de implementación tecnológica requieren un pago inicial del [60%] antes de comenzar el proyecto.
    • CompaniesBeginners.
      • System Implementation
      Digital Era - Digital Solutions
      An advanced solution for beginner companies. The initial charge for this subscription is $1200, a one-time upfront payment for administrative management + $399.99 for the first month of the current subscription. Let's start scaling your business together.
      Subscription period ends in 12 months. After the subscription, prices will be updated for maintenance and hosting.

    • ° CompaniesSMEs.

      System Implementation 
      Digital Era - Digital Solutions
      Innovating and Growing Your Business
      An advanced solution for established SMEs in the market for years. The initial charge for this subscription is $1200, a one-time upfront payment for administrative management + $699 for the first month of the current subscription. Let's start innovating your business together.
      Subscription period ends in 24 months. After the subscription, prices will be updated for maintenance and hosting.

    • CompaniesRegional
      An advanced solution for regional companies positioned in the market. 
      Innovative features and top-level support for the best performance, growth, and analysis of your information. To make the best decisions based on the information obtained about Business Intelligence.
      Subscription ends in 24 months. After the subscription, prices will be updated for maintenance and hosting, or the subscription period will simply close. In any case, follow-up will be provided to the client to see if they would request anything additional.

  • CompaniesMultinational.
    • An advanced solution for multinational companies, established and with 
    a track record in the market. 
    Innovative features and top-level support for optimal performance, growth, and analysis of your information. To make the best decisions based on the information obtained about Business Intelligence and Artificial Intelligence Integration.
    Subscription ends in 18 months. After the subscription, prices for maintenance and hosting will be updated, or the subscription period will simply close. In any case, the customer will be followed up to see if they would request anything additional.

5. Cancellations and Refunds

    • PAGO COMPROMETIDO Y PERMANENCIA MÍNIMA: Al contratar la suscripción, El Cliente se compromete a una permanencia mínima obligatoria de [12 a 36 meses segun el plan seleccionado] meses. En consecuencia, El Cliente no podrá cancelar la suscripción ni suspender los pagos recurrentes hasta haber finalizado por completo dicho periodo contratado. En caso de solicitar la baja anticipada, El Cliente estará obligado a pagar el [100%] de las mensualidades restantes del periodo como penalidad por rescisión anticipada.
    • MECANISMO DE PAGO RECURRENTE Y SUSPENSIÓN: Al contratar la suscripción, El Cliente autoriza de manera expresa, irrevocable y voluntaria a El Proveedor a realizar el cargo automático y mensual del valor del servicio en la tarjeta de crédito, débito o cuenta bancaria registrada. Los cobros se realizarán de forma anticipada los días [Lunes iniciales de cada mes]. En caso de que el pago sea rechazado por el sistema o no se liquide dentro de los [3] días calendario posteriores a la fecha de vencimiento, El Proveedor suspenderá de forma inmediata el acceso a las sesiones de mentoría individual y congelará los sistemas tecnológicos en desarrollo o implementados, sin derecho a reclamo por parte del Cliente. El servicio se reactivará únicamente cuando se liquide la totalidad de los valores pendientes.



    • 6. Confidentiality and Data

    • Both parties agree to maintain strict confidentiality regarding the business information, databases, and financial secrets shared during the service.
    • The Client's personal data will be processed in accordance with our Privacy Policy and current legislation. [1]

    • 7. Modifications of the Terms

    • The Provider reserves the right to update these terms.
    • Any substantial change will be notified to the Client with[15]days' notice by email.