- TERMS AND CONDITIONS OF SERVICE
CAMELLITOThis document establishes the terms and conditions that govern the use of mentoring subscriptions and the technological implementation services provided by Camellito (hereinafter, "The Provider"). By contracting any of our services, making a payment, or starting a session, you (hereinafter, "The Client") fully accept these terms and agree to comply with them.1. Purpose of the Service and ScopeThe Provider will deliver the services strictly under the following modalities and limits:
- Mentoring Subscriptions: Consist of advisory sessions, strategic support, group or individual mentoring, and access to digital educational material. The number of sessions, schedules, and duration will be limited exclusively to the plan or monthly subscription contracted by The Client. Non-cumulative sessions will expire at the end of the billed period.
- Technological Implementation: Includes the configuration, parameterization, automation, and development of computer systems (such as Odoo or other tools). The technical scope, development hours, and deliverables will be defined in the quote or selected plan. Any additional requirements outside of what was agreed upon will be quoted as an independent service.
- Mentoring Material: All educational content, templates, methodologies, videos, guides, and tools provided during the mentoring sessions are the exclusive intellectual property of The Provider. A personal, private, and non-transferable license for use in your business is granted to The Client. Copying, reproduction, resale, distribution, or use to train third parties is expressly prohibited.
- Third Party Software: In implementation services, the software used (ERP systems, automation tools, clouds, etc.) belongs to their respective manufacturers. The Client is solely responsible for acquiring and paying the corresponding usage licenses (for example, Odoo Enterprise subscriptions or servers), releasing the Provider from any liability for the suspension of such services due to non-payment.
2. Intellectual Property and Licenses
- Cancellations and Rescheduling: Any request for a change of date or time must be notified by the Client at least twenty-four (24) hours in advance through the official support channels of the Provider.
- No-Shows (No Show): If the Client cancels outside the 24-hour window, or does not show up for the scheduled session, the session will be automatically considered as delivered and fully consumed, losing the right to recover it, reschedule it, or request refunds.
- Delay Policy: The Client will have a maximum tolerance time of fifteen (15) minutes. If the Client connects within this range, the session will be conducted only for the remaining time of the originally reserved time block. After 15 minutes of delay, the Provider will consider the session canceled, being regarded as delivered and consumed without any right to compensation.
- Business Results: Mentorships and consulting provide methodologies, tools, and optimization strategies. However, commercial success, increased sales, or the achievement of specific goals depend exclusively on the execution, decision-making, and internal management of The Client. The Provider does not guarantee income, profits, or specific financial results.
- Technological Failures and Third-Party Platforms: The Provider acts as an implementer and configurator of systems. It is not responsible for server crashes, service interruptions, factory code errors, payment gateway issues, account suspensions, or data loss on third-party platforms (such as Odoo, external hosting, CRMs, APIs, or third-party software) beyond our direct control.
- Information Backups: It is the exclusive responsibility of The Client to keep backups of their databases and systems updated, releasing The Provider from any claims for information loss resulting from system failures or the server where the software is hosted.
- Billing Frequency: Mentorship and digital service subscriptions are billed and charged on a monthly and/or annual recurring basis, according to the plan selected by The Client.
- Authorized Payment Methods: The Client may make their payments through the gateway Payphone (credit or debit cards), direct bank transfer, or PayPal (for international payments).
- Consequences of Non-Payment: Non-payment or delay in the settlement of any monthly or recurring fee will allow the Provider to suspend immediately access to mentoring sessions, as well as the pause or blocking of systems, developments, and ongoing implementations, without liability for the Client's operational losses.
- Project Start: Any technology implementation service requires the settlement and verification of the initial payment before the start of any technical or administrative management.
Particular Conditions of the Plans:
- Start-Up Companies: Designed as a digital solution for early-stage companies. At the end of the 12-month subscription, maintenance and server hosting fees will be updated according to current market costs.
- SME Companies: An advanced solution aimed at already established small and medium-sized enterprises. At the end of the mandatory 24-month period, support and maintenance fees will be renegotiated.
- Regional Companies: Focused on businesses positioned in the market that require innovative functions, business intelligence, and top-level support. Upon completing 24 months, the period may be closed or renewed under new maintenance fees. The Provider will conduct a prior business follow-up to assess additional requirements.
- Multinational Companies: Advanced solution for established organizations that includes complex data analytics and integration of Artificial Intelligence (AI). Upon completing 18 months, the contract may end or update its hosting and maintenance costs under a new commercial addendum.
- 6. Cancellation, Commitment, and Refund Policy
- 6.1. Committed Payment and Minimum Commitment: When contracting any of our technology implementation or specialized mentoring plans, The Client agrees and commits to comply with a mandatory minimum commitment period (which corresponds to 12, 18, or 24 months, depending on the selected plan detailed in point 5). Consequently, The Client may not cancel the subscription or unilaterally suspend recurring payments until the entire contracted period has been completed.
- 6.2. Penalty for Early Termination: In the event that The Client requests the cancellation of the service or early termination of the subscription before the mandatory term is completed, they will be legally obligated to settle the 100% of the remaining monthly payments of the contracted period as a penalty for early termination, being considered a liquid and enforceable debt.
- 6.3. Recurrence Mechanism and Automatic Charges: By registering your payment details on our Odoo platform, the Client expressly, irrevocably, and voluntarily authorizes the Provider to make the monthly automatic charge of the service value on the credit or debit card registered through our authorized payment gateway (Payphone). Recurring charges will be processed in advance during the first five (5) calendar days of each current month.
- 6.4. Suspension Process for Payment Failure: In the event that the automatic charge is rejected by the issuing bank or is not settled within the three (3) calendar days following its due date, the Provider will proceed with the immediate suspension of access to the mentoring and the technical freezing and blocking of the technological systems and software modules under development or already implemented. The Client releases the Provider from all liability for any operational interruption in their business resulting from this suspension.
- 6.5. Reactivation and No Refund: Services and access to the software will be reactivated exclusively when the Client settles all outstanding amounts and any administrative fees, if applicable. Under no circumstances will there be any refunds or partial or total reimbursements of initial or monthly payments, due to the intangible nature of the service and the hours of engineering and consulting invested by the Provider.
3. Scheduling, Cancellation, and No-Show PolicyMentoring sessions are scheduled by mutual agreement and the assigned time block is exclusive to the Client. The development of the schedules will be governed by the following conditions:
3. Limitation of Liability
5. Payment Policy, Plans, and Subscriptions
Details of Available Commercial Plans:
| Plan / Category | One-Time Initial Payment (Administrative Management) | Subscription Monthly Fee | Duration of Stay |
|---|---|---|---|
| CompaniesBeginners. | $1,200.00 | $399.99 | 12 months |
| ° CompaniesSMEs. | $1,200.00 | $699.00 | 24 months |
| Regional Companies | (Complete initial value) | (Complete monthly fee) | 24 months |
| CompaniesMultinational. | (Complete initial value) | (Complete monthly fee) | 18 months |
7. Confidentiality, Data Protection, and Use of Information
- 7.1. Mutual Confidentiality Commitment: Both parties agree to keep strictly confidential and professional secret all commercial information, customer databases, marketing strategies, financial secrets, access credentials to servers, and internal methodologies shared during the execution of the mentoring or technological implementation. Neither party may disclose, sell, reproduce, or use this confidential information for purposes unrelated to the fulfillment of this contract without prior written authorization.
7.2. Exceptions to Confidentiality: This duty of secrecy shall not apply to information that:
- Is public domain or becomes so without any breach by either party.
- Is formally required by judicial, tax (such as the SRI), or competent regulatory authorities in the Republic of Ecuador.
- 7.3. Processing of Personal Data: The personal data that The Client registers or provides to The Provider (such as names, phones, emails, or billing data) will be collected and processed automatically under strict technical security measures.
- 7.4. Linkage to the Privacy Policy: The processing of The Client's personal data will be governed in detail by the provisions of our Privacy Policy official, in accordance with the Organic Law on Personal Data Protection (LOPDP) of Ecuador. The Client declares to have read, understood, and independently accepted said policy, which can be consulted in its full version at the corresponding link in the footer of our website: [Insert the link to your privacy page, e.g.: /privacy].
- 8.1. Purpose of the Technologies: The website and the infrastructure in Odoo of The Provider use cookies, mobile identifiers, and similar technologies (such as web beacons) to ensure the proper technical functioning of the e-commerce platform, allow secure login to user accounts, store language preferences, and analyze site performance using third-party analytical tools (such as Google Analytics).
- 8.2. User Consent and Control: By using The Provider's platform, The Client agrees to the use of strictly necessary cookies for navigation and purchase management. The Client may, at any time, configure, block, reject, or delete analytical and advertising cookies through the settings panel of their web browser or the operating system of their mobile device.
- 8.3. Limitation of Functionalities: The Client acknowledges and agrees that blocking or manually deleting essential cookies may negatively affect the user experience, disable features of the Odoo shopping cart, or prevent access to secure areas of the platform, releasing The Provider from any liability for operational failures resulting from such configuration.
- 8.4. Do Not Track Signals: The Client is formally informed that our technological systems do not currently respond to automated "Do Not Track" signals (Do Not Track o DNT) sent by certain web browsers. The control and management of advertising data tracking is carried out exclusively through the cookie configuration mechanisms described in this section.
8. Use of Cookies and Commercial Tracking Technologies
- 9.1. Purpose of Data Processing: The Provider will use the data provided by the Client exclusively for the technical administration of the web platform in Odoo, the coordination of the contracted mentoring sessions, technical support, and the sending of operational communications directly related to the service.
- 9.2. Transfer to Infrastructure Providers: The Client authorizes the Provider to process and store their information through essential technology service providers, such as cloud hosting companies (backup servers) or customer support tools, ensuring operational continuity and data recovery in the event of disasters.
- 9.3. Legal and Tax Obligations in Ecuador: The Provider is fully authorized to transmit the billing information and tax data of the Client to the competent authorities, specifically to the Internal Revenue Service (SRI) of the Republic of Ecuador, in order to comply with current tax regulations and electronic billing requirements.
- 9.4. Third-Party Links on the Platform: The website or the implemented systems may contain connections to payment gateways (such as Payphone or PayPal) or third-party services. The Client acknowledges that the use of such external platforms is governed by the terms and privacy policies of their respective providers, releasing The Provider from any responsibility for the processing of data in environments outside of its direct control.
9. Use of Information and Operational Data Transfer
- Access: To know what personal data about themselves is being processed.
- Rectification and Update: To request the correction or update of inaccurate or incomplete information.
- Deletion / Cancellation: To demand the deletion of their data when it no longer fulfills the purpose of the service.
- Opposition: To oppose the use of their data for specific purposes or marketing.
- Portability: To receive their data in a structured and commonly used electronic format. [1, 2, 3, 4]
- Security Measures: The Provider adopts reasonable technical, administrative, and organizational measures in its Odoo infrastructure to protect personal data against unauthorized access, alterations, or accidental destruction.
- Transmission Risk: The Client accepts and acknowledges that data transmissions over the internet are not one hundred percent secure, so any transfer of information is done at their own risk. The Client is obligated to safeguard their access credentials and passwords.
- Retention Periods: Profile data will be retained as long as the contractual relationship for the service or mentoring lasts. After the service is terminated, tax information, purchase data, and electronic invoicing will be kept archived for the time required by the Internal Revenue Service (SRI) of Ecuador. Remaining data will be deleted or completely anonymized.
- 13.1. Right to Update: The Provider reserves the right to update, modify, amend, or replace any part of these Terms and Conditions of Service at any time. This will be done in order to adapt the contract to future legislative changes in Ecuador, market decisions, or the inclusion of new tools and functionalities within our technological platform in Odoo.
- 13.2. Notification Mechanism: Any substantial or material change in the conditions of our mentoring, duration policies, or payment policies will be promptly notified to The Client through a prominent notice on our website or via a message sent to the registered email (soporte@uncamellito.com), also updating the date of "Last Update" at the top of the document.
- 13.3. Acceptance of New Conditions: We recommend reviewing these terms periodically. Continued access or use of our web platform, as well as attendance at the mentoring sessions or receipt of implementation services after the publication of any modification, will constitute full and conscious acceptance of the new established terms. In the event that The Client does not agree with the updates, they must refrain from using the platform and suspend the use of the services under the corresponding termination rules.
10. Rights of the Holder (ARCO+ Rights) In accordance with the provisions of the Organic Law on Personal Data Protection (LOPDP) of the Republic of Ecuador, the Client has inalienable rights over their personal information, which they may exercise at any time and free of charge: [1]
To exercise these rights, the Client must send a formal request detailing their requirement and attaching a legible copy of their identity document (ID card or RUC for strict security verification) to the official email: soporte@uncamellito.com. The Provider commits to providing a definitive response to the request within a maximum period of fifteen (15) business days, according to the terms of Ecuadorian law. [1, 2, 3]11. Security and Data Preservation of the Platform
12. Inquiries and Dispute Resolution For any inquiry, complaint, or comment regarding the execution of Camellito's services, the Client should prioritize contacting our internal support team at soporte@uncamellito.com. This direct channel is enabled without prejudice to the Client's right to approach the Superintendency of Data Protection of the Republic of Ecuador in case of controversy. For legal purposes of this contract, the parties voluntarily submit to the laws of the Republic of Ecuador and to the competent courts of the city of Guayaquil, Ecuador. [1]
13. Modifications to the Terms of Service